Who we are
Village Booze & Vape respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or place an order.
Business: Village Booze & Vape
Address: Burton Road, Littleover, Derby, DE23 6FS
Telephone: 01332 764406
Information We Collect
When you use our website or place an order, we may collect personal information including:
- Your name
- Billing and delivery address
- Email address and telephone number
- Order and purchase information
- Account information if you create an account
- IP address, browser and device information
- Information you provide when contacting us
- Age-verification information where required for age-restricted products
Payment information may be processed securely by our payment service providers. We do not normally store your full payment card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery or collection
- Process payments and refunds
- Communicate with you about your orders or enquiries
- Verify age where required for age-restricted products
- Prevent fraud and keep our website secure
- Maintain our business and transaction records
- Comply with our legal obligations
We will only use your personal information where we have a lawful basis to do so under applicable UK data protection law.
Cookies
Our website uses cookies and similar technologies to help the website function properly, remember your preferences, improve your browsing experience and understand how visitors use our website.
Some cookies are necessary for essential website functions, such as shopping baskets, customer accounts, security and checkout.
Where required by law, we will ask for your consent before using non-essential cookies. You can change or withdraw your cookie preferences through the cookie settings available on our website or through your browser settings.
Embedded content from other websites
Our website may include content or services provided by third parties, such as videos, images, maps, payment services or social media content.
These third-party websites or services may collect information about you, use cookies or similar technologies, and monitor your interaction with their content.
We recommend reviewing the privacy policies of any third-party services you use.
Who we share your data with
We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment providers, delivery companies, website hosting providers, IT service providers and age-verification services.
We may also share information where required by law or with regulators and authorities where legally required.
We do not sell your personal information to third parties.
How long we retain your data
We keep your personal information only for as long as necessary for the purposes for which it was collected, including providing our services, processing orders and meeting our legal, accounting and tax obligations.
Order and transaction records may be retained for the period required by applicable UK law.
When personal information is no longer required, we will securely delete or anonymise it.
What rights you have over your data
Under UK data protection law, you may have rights regarding your personal information, including the right to request access to the personal information we hold about you.
You may also have the right to ask us to correct inaccurate information, delete your personal information, restrict or object to certain processing, and request a copy of your information in a portable format where applicable.
Where we rely on your consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact Village Booze & Vape using the contact details provided in this Privacy Policy.
Complaints
If you have concerns about how we use your personal information, please contact Village Booze & Vape first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.