Returns & Refunds
At Village Booze & Vape, we want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns, faulty products and refunds for purchases made through our website.
Nothing in this policy affects your statutory rights under UK consumer law.
Returns for Unwanted Items
For eligible online purchases, you may have the right to cancel your order within 14 days of receiving the goods, subject to applicable UK consumer law.
Returned items must be unused, unopened and in their original packaging. You must take reasonable care of the goods while they are in your possession.
For hygiene and safety reasons, certain sealed products, including some vaping products, may not be eligible for return once the seal has been broken, except where the product is faulty or your statutory rights otherwise apply.
Faulty or Damaged Products
If your item arrives damaged, defective, incorrect or develops a fault, please contact Village Booze & Vape as soon as possible.
Please provide your order number, details of the problem and, where possible, clear photographs or videos showing the fault or damage.
Where the product is confirmed to be faulty or not as described, we will provide an appropriate remedy in accordance with your rights under UK consumer law. This may include a repair, replacement or refund, depending on the circumstances.
Vape Products & E-Liquids
For health, hygiene and safety reasons, opened or used vape products, pods, coils and e-liquids cannot normally be returned simply because you have changed your mind.
Unopened and unused products may be returned where you have a legal right to cancel, provided they are in their original sealed packaging and in a resalable condition.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.
Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. The time taken for the money to appear in your account may vary depending on your bank or payment provider.
Where required by UK consumer law, we will also refund the applicable standard delivery charge.
How to Request a Return
To request a return or report a faulty item, please contact Village Booze & Vape before returning the product. Please include your order number, the item you wish to return and the reason for the return.
Do not send products back until you have received return instructions from us.
Contact Us
For questions about returns, refunds, cancellations or faulty products, please contact Village Booze & Vape.
Address: Burton Road, Littleover, Derby, DE23 6FS
Telephone: 01332 764406
Please include your order number when contacting us about an online purchase.